Software and AI
Systems connected, work automated.
Integrations make existing systems talk to each other; automations use AI to prepare the work and leave the important decisions to a person.
Integrations
One layer at the centre, many systems around it.
An integration layer translates data between different systems, handles errors and retries and keeps a log of what was exchanged.
Integration layer between business systems, channels and external services: connectors, queues, event log and automations.
Scroll the diagram sideways
Automation
With AI, but with a person’s approval.
Automation flow: event, AI classification, rules check, action on systems or operator approval, notice and log.
Scroll the diagram sideways
Concrete examples
- Email and ticket triage with draft reply
- Orders that update ERP and warehouse
- Appointments confirmed on calendar and email
- Leads from form or phone logged in the CRM
Reliability
- Automatic retries and queues on error
- Log of every event and action
- Human approval below a confidence threshold
- System access with dedicated credentials